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coach wallet on sale and told me it would become lighter in color. I thought the price was too high so I took the bag to another place. The other place told me $120 to clean and the bag would look like new with no color change. Being an informed consumer I went home and did some research online. Artbag was accurate about the bag becoming lighter. I rather hear the truth than have someone tell me what they think I want to hear just to get my money. So I took the bag back to Artbag. The bag came out great. The suede no longer had that tired look.BEWARE AGAIN!!! The hardware on my Celine box bag needed a spring replaced and then I asked for a polish that would give my bag more luster (mind you it is not an old bag, I just wanted some TLC for it from this 'bag spa'). Bag came back damaged and in worse condition than when I sent it and I am sooooooo completely disappointed!! they discolored the lovely classy cognac color and now it is a cheap red tint and they are refusing to acknowlege! I even sent it back twice at their request, but instead I recieved insults stating that i did not know what I was talking about! Anyone that.I brought some purses to Artbag many years ago when the shop was on the east side of Madison Avenue and was extremely happy with the service and the prices. There were some lovely old gentlemen who were courtly, courteous and did impeccable work. A while ago I tried the shop for some repairs to Gucci purses and was most unhappy. The salesperson nitpicked with me for each individual specific aspect of the job, quoted ridiculously high prices and as a result I did not do the full work on the